Client Success Manager

 

Job Description:

The Client Success Manager (full-time, salaried, regular) is part of the Partner Success Team at AC Business Media.  This person will manage lead generation and advertising campaign fulfillment with our internal and external partners to ensure successful ad-delivery, campaign execution and communication between the client and cross-functional teams within AC Business Media to ensure successful delivery of each multi-faceted advertising campaign.

 

The Client Success Manager is someone who takes ownership and responsibility for each project and ensures quality through over-communication and collaboration amongst all team members involved in the execution of the projects. The MPC will work closely with the Account Executives and Pre-Sales Engineer in developing integrated lead generation and marketing plans for all of the AC Business Media brands working across all channels as needed, such as; Lead Gen, Custom Content Creation, Digital, Social, Print, Experiential and more.

 

Responsibilities include, but not limited to:

• Manages communications and campaign process internally between all departments, which could include Marketing, Production, Editorial, Social, Sales, Events, Ad Ops, Finance, Legal and outside Vendors/Partners.

• Facilitates and runs all lead generation campaigns by coordinating with audience development, internal and external partners, and clients. 

• Communicates directly with individual team members to reiterate the scheduled deliverables, record progress/metrics of the project and addresses issues/obstacles as they arise.   

• Manages the campaign calendars and establishes check-ins to facilitate collaboration between the internal departments and outside partners (clients, agencies, vendors, etc) throughout the project.

• Oversight of monthly campaign budgets, inventory and new opportunities by working closely with AdOps and the sales teams.

• Works closely with the various internal and external teams to ensure overall project hits the goal within the defined scope.   

• Heavily involved with Project Communication/Integration, Project Assignments/Scope, Budget/Scope, Project Schedule/Time Management, Project Approvals/Quality, Project Documentation, and Project Resources.

 

Education/Experience:

• Bachelor’s degree.   

• 1-3 years well-rounded project management experience in advertising, marketing or related business.   

• Preferred experience with a B2B background, but not required.   

• Cross-discipline experience is a plus.

 

Knowledge, skills and abilities:

• Highly organized.   

• Leadership qualities.   

• Forward thinker.   

• A skilled multi-tasker.   

• Detail-oriented.   

• Able to work well under pressure.   

• Able to oversee project deliverables across all disciplines.   

• Knows when to seek input from subject matter experts.   

• Maintains a positive attitude and fosters collaboration.   

• Highly motivated to seek solutions.   

• Possesses advanced interpersonal skills.

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